The end of another absolutely manic week. I had a brilliant day today. We had to move IT equipment from one building to another and I was amazed at the speed in which the transition occured. Even if there was some little confusion and hurdles with the removal people thinking that the IT equipment didn't need to be moved? Now seriously?! Who would move offices and leave their old equipment across the road!
I had a phone conversation on the way back from working in Yeovil this evening with another customer. He mentioned that a customer had a computer system fault and that he had recommended us for the work. But bizarrely the person replied and said 'did you know that you were the second person to recommend these people for the work?' and that surprised him as the other person who had recommended us he didn't even know! Now that's networking and keeping our customers smiling!
Another thing that chuffed me on the way home from Yeovil is that during this 100 mile journey, I had an urgent call from a customer who's server had gone down. Being a Friday evening I found it difficult to locate a technician that was still answering their phone in Southampton. I pulled over in a layby, turned on my laptop, plugged in the datacard and from the middle of no where - logged in to their machine and set up a temporary method to get the customer on their way to print some important documents. Unfortunately this means an early Saturday morning visit for me tomorrow but the plus side is that the customer completed the urgent task before their deadline this evening and that I can resolve things properly tomorrow.
If you look after the customer, they will recommend you to others and continue to use your services.
Friday 31 October 2008
Monday 6 October 2008
All for recommendations
Just again today have we received more work through word of mouth. We had a recommendation from a recommended customer last week bringing another 2 customers to our services and yet another 2 today!
What is it with IT people? Some want to charge a rediculously horrendous monthly fee but then do not want to respond when help is needed? This is the 21st century! People rely on computers just as much as cars, phones and any other technology. If we keep this up I'll have to look for another staff member to add to our team to make sure our service commitment stays up to scratch.
Keep the recommendations coming, it shows that we're doing a good job and keeping people happy!
What is it with IT people? Some want to charge a rediculously horrendous monthly fee but then do not want to respond when help is needed? This is the 21st century! People rely on computers just as much as cars, phones and any other technology. If we keep this up I'll have to look for another staff member to add to our team to make sure our service commitment stays up to scratch.
Keep the recommendations coming, it shows that we're doing a good job and keeping people happy!
Friday 3 October 2008
Firbanks IT - What do we do?
How silly of me. Trying to work out this new website I nearly forgot to mention what we actually do!
We're a computer support company now based in Droxford (since September 2008) Beforehand we worked out of a site in Hedge End, Southampton. Due to taking on another member of staff meant that we outgrew our previous office so therefore we relocated to the pieceful village of Droxford. We still support the same area along the corridor of the M27, M3 and stretching as far west as Yeovil, East to Waterlooville and north to West Sussex!
Why? Because we can. The tools and technology that we have invested in means that we can reliably remotely support any PC, Apple Mac, mobile phone, linux desktop securely. Therefore nearly all computer desktop faults can be either remotely fixed or at least diagnosed pending a site visit. This guarantees much fast response times.
One thing that I like to boast is the fact the the phones are always manned. So many times have I visited new customers to hear feedback that they had left a message on their 'IT guy's' mobile phone and not heard back for several days. Because of the modern world, functional IT equipment is now more important than ever. We therefore advertise one phone number. A normal, low cost landine number for people to call with their IT issues in order to receive a very prompt response within minutes.
What else can we do? We've been responsible for designing a network for hundreds of users spread across many sites, multiple servers to deal with the necessary multiple requests at each local site.
We offer an online backup service called 'Databanks' that is now in its 4th successful year. We have just over 45 users on this and it is going strong. The service encrypts data before it leaves your network with only an encryption key that you know. So don't forget it as we cannot access your data without this encryption key!
Our pricing is very reasonable with telephone support being charged in 15 minute intervals.
The team currently consists of myself, Rob and Paul. We're looking to recruit at the end of October to further advance our offering.
All in all, we have now over 200 happy customers on our books and over 1000 users benefiting from our services.
For down to earth, professional but sensible IT support, give us a call! (or email)
We're a computer support company now based in Droxford (since September 2008) Beforehand we worked out of a site in Hedge End, Southampton. Due to taking on another member of staff meant that we outgrew our previous office so therefore we relocated to the pieceful village of Droxford. We still support the same area along the corridor of the M27, M3 and stretching as far west as Yeovil, East to Waterlooville and north to West Sussex!
Why? Because we can. The tools and technology that we have invested in means that we can reliably remotely support any PC, Apple Mac, mobile phone, linux desktop securely. Therefore nearly all computer desktop faults can be either remotely fixed or at least diagnosed pending a site visit. This guarantees much fast response times.
One thing that I like to boast is the fact the the phones are always manned. So many times have I visited new customers to hear feedback that they had left a message on their 'IT guy's' mobile phone and not heard back for several days. Because of the modern world, functional IT equipment is now more important than ever. We therefore advertise one phone number. A normal, low cost landine number for people to call with their IT issues in order to receive a very prompt response within minutes.
What else can we do? We've been responsible for designing a network for hundreds of users spread across many sites, multiple servers to deal with the necessary multiple requests at each local site.
We offer an online backup service called 'Databanks' that is now in its 4th successful year. We have just over 45 users on this and it is going strong. The service encrypts data before it leaves your network with only an encryption key that you know. So don't forget it as we cannot access your data without this encryption key!
Our pricing is very reasonable with telephone support being charged in 15 minute intervals.
The team currently consists of myself, Rob and Paul. We're looking to recruit at the end of October to further advance our offering.
All in all, we have now over 200 happy customers on our books and over 1000 users benefiting from our services.
For down to earth, professional but sensible IT support, give us a call! (or email)
Links to our networking
A great thanks to Adam Manning to introduce me to the world of blogging. Adam regularly updates our network marketing group's blog. The blog can be found at http://fbgfareham.blogspot.com .
Our network group site can be found at http://www.fbguk.co.uk
Our network group site can be found at http://www.fbguk.co.uk
Another way of working
I have now successfully (and finally) completed our telephone system upgrade. A very modern way of comunicating is by using voice over IP technology. Something that us Firbanks staff have been doing since the early days. Of course, recording all of those 'welcome messages' and greatings in my own voice means that I'm everywhere! ON a serious side it is a relief to complete the update in time for the weekend. Now with work colleagues being able to work remotely, collect voicemails by email using our Blackberries wherever we are is really going to help us collaborate and communicate our work in progress with one another. On to the weekend!
The birth of the blogg
I had to get the first post on here. Really, I did! As you know I'm in to planes so here's a link to a video of me taking a drop up over the office and over across the solent!http://www.firbanks.com/random/Mark_Banks_flying_video.wmv
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